Projects, Team
Attaining Infrastructure Resilience through the Procurement Process
Oct 02 , 2026
Mike Gillen, shares thoughts on building resilient cities.

Australian cities continue to face rapid change, fiscal constraints, vulnerability to disruptive events and increasing uncertainty. All of this is further contextualised by increasing infrastructure demands, ‘big builds’ and ageing assets. This has created a deeper national conversation around the role of infrastructure and how different assets feed into the future needs of communities.
This can be seen in a welcomed shift in the wider infrastructure industry from asset delivery to network and systems thinking.
Aligned to this, we are seeing changing policy and guidelines (such as the National Sustainable Procurement in Infrastructure Guideline) that are driving sustainability and resilience performance for at scale infrastructure, all designed to embed resilience and ‘Build Back Better’.
While the need is recognised, our procurement systems and practices are lagging behind the ambition and the potential of this new thinking. Traditional project procurement and delivery focuses primarily on scope, cost and schedule.
Hence, there is an in-built, perennial tension in the system.
The challenge is shifting from building assets to orchestrating value.

Better integration and networked thinking do.
Infrastructure resilience should be considered as part of the solution and not a gold-plated add-on that can be value engineered out. The strongest outcomes occur when resilience objectives are defined at the earliest planning stage and enforced through procurement and contract management.
Cities gain the greatest benefit when resilience is conceived early and through a whole-system lens. This demands an all hazards and disruptions approach that considers the resilience of individual assets and the contribution these assets have to the wider city system.
Identifying failure points, building in redundancy and asset hardening and prioritising asset maintenance and upgrades should be factored into design and investment.
Done well, procurement can shape behaviours, define incentives and inform decision-making. The greatest opportunity to embed resilience occurs at pre-design and through the procurement process.
The challenge for anyone looking to create long-term effective asset use and resilient cities is in traditional procurement practices often prioritising lowest cost and delivery certainty.
Traditional procurement practices are often set up to manage risk and cost and not enable integration and innovation.
Future-focused procurement should reward:
Effective procurement which considers long-term implications should be asking the market to prove:

The greatest scope for building in resilience is at the outset of procurement. As you work through engineering, design and delivery, the latitude for resilience diminishes. The solution is to use system thinking, creating a genuinely collaborative process which has greater goals than simply delivering an asset.
Setting clear resilience KPI’s establishes design expectations (such as built in redundancy, outage durations, recovery time objectives, and flood performance). Evaluating supplier capability should consider evidence of risk and resilience experience and performance.
Infrastructure resilience is not delivered solely through procurement, but procurement is one of the most effective levers. The procurement process becomes the ideal time to determine:
Cities that thrive will be those that integrate strategic planning, asset design, procurement, operations and maintenance, emergency management and continuous improvement.
Integrated thinking creates mutually reinforcing benefits.
Those charged with the delivery of infrastructure are better served by systems thinking, looking at how infrastructure and asset use is interconnected.
Procurement when employed smartly around whole-of-life and networked outcomes becomes a strategic tool, not merely a purchasing process. I firmly believe, it is the responsibility of the industry to champion proactive procurement, because projects, places and communities all benefit from effective procurement.